BB Casino Privacy Policy — Your Data, Protected

01 Introduction

Your privacy is our highest priority at BB Casino. This Privacy Policy ("Policy") explains how BB Casino collects your personal information, how it is used, and how it is kept secure.

We believe every user has the right to know how their data is being used. That's why BB Casino's privacy policy is written entirely in plain, easy-to-understand language.

By using the BB Casino website or mobile app, you are considered to have accepted this privacy policy. If you object to any of the terms, we recommend discontinuing use of BB Casino.

02 What Information Is Collected

BB Casino only collects information that is strictly necessary to provide its services. We never ask for data that is excessive or irrelevant.

Personal identification information

• Full name (as provided during registration)
• Date of birth (for age verification)
• Mobile Number
• Email address (if provided)
• National ID number (required during KYC verification)

Financial information

• Mobile Banking Number (Mobile Pay/Nagad/Rocket)
• Transaction History
• Deposit & withdrawal records

Technical information

• IP Address
• Device Type & Operating System
• Browser Information
• Login time & location
• Cookies & Session Data

Gaming Activity Data

• Gaming history & betting records
• Bonus Usage Information
• Game Preferences & Habits

03 How we collect your data

BB Casino collects information in the following ways:

Method	What We Collect	Purpose
Registration Form	Name, mobile number, date of birth	Account creation & verification
KYC Verification	ID, Address	Identity Verification
Payment Processing	Mobile Banking Information	Processing transactions
Cookies & tracking	Browsing behavior	Experience improvement
Customer Service	Chat & Email Messages	Issue resolution & records

04 Use of data

BB Casino uses the information it collects for the following purposes:

Service Delivery & Operations

• Creating and managing your account.
• Processing deposits and withdrawals.
• Ensuring gaming & betting services.
• Delivering bonuses & promotions.

Security & compliance

• Detecting fraud and unlawful activity.
• Ensuring age verification and responsible gaming.
• Meeting legal obligations.
• Compliance with anti-money laundering regulations.

Service Improvement

• Analyzing and improving the user experience.
• Plans to introduce new features and games.
• Technical improvement of the platform.

Contact

• Sending important account notifications.
• Informing you about new offers and promotions (with your consent).
• Providing customer support assistance.

05 Data Sharing Policy

BB Casino does not generally share your information with anyone. However, data may be shared in the following limited circumstances:

Service Partners

Limited data may be shared with trusted partners for payment processing, technical support, or game delivery. All such partners operate under strict confidentiality agreements.

Legal Obligations

BB Casino is legally required to share relevant information with authorities in response to court orders, law enforcement requests, or other legal obligations.

Fraud prevention

Information may be disclosed to relevant authorities to help prevent money laundering or other serious financial crimes.

06 Cookie policy

BB Casino's website and app use cookies — small text files stored on your device.

Cookie type

• Essential Cookies: Required for login sessions and site security — the site cannot function properly without these.
• Functional Cookies: Remembers your preferences (language, theme, etc.).
• Analytics Cookies: Collects site usage statistics to help us improve our services.

Cookie Controls

You can disable or delete cookies from your browser settings at any time. However, turning off essential cookies may cause some features to stop working properly.

07 Data Protection Measures

BB Casino follows the highest industry standards to keep your data secure.

Technical security

• 256-bit SSL/TLS encryption — applied to all data transfers.
• Encrypted database — all stored data is fully secured.
• Firewall and intrusion detection system.
• Regular security testing and penetration tests.

Institutional Safeguards

• Only authorized staff can access user data.
• All staff are trained on privacy and data protection practices.
• Regular internal security audits are conducted.

08 Your rights

Every BB Casino user has the following rights regarding their personal data:

Right to Access

You can request a copy of all data BB Casino holds about you. Submit a request to our support team and the information will be provided within 30 days.

Right to rectification

You have the right to correct any inaccurate or incomplete information. Updates can be made through your account settings or by contacting support.

Right to Erasure

If you request account closure, BB Casino will delete your data within the designated timeframe, except where retention is required by law.

Right to Opt Out of Marketing Communications

You can opt out of marketing emails or notifications at any time — either through your account settings or by contacting our support team.

How to exercise your rights

To exercise any of the rights listed above, contact BB Casino's support team via live chat or email. All requests will be responded to within 30 days.

09 Data retention period

BB Casino does not retain data longer than necessary. The retention period for each data type is outlined below:

Data type	Retention period	Reason
Account Information	Duration of active account + 5 years	Legal & Regulatory Obligations
Transaction Records	7 Years	Compliance with Financial Regulations
KYC Documents	5 years	Anti-Money Laundering Regulations
Customer Service Communications	3 years	Dispute resolution reference
Cookies & Session Data	End of session or 30 days	Security & Experience Improvement

10 Minor protection

BB Casino strictly enforces an 18+ policy. We never knowingly collect personal information from anyone under the age of 18.

Age is verified at the point of registration. If a user is later found to be underage, their account will be immediately closed and all associated data permanently deleted.

If a parent or guardian believes their child has created an account on BB Casino, please contact our support team immediately.

11 Policy updates

BB Casino may update this Privacy Policy as needed. For significant changes:

• An updated version will be published on this page, and the revision date will be changed accordingly.
• Registered members will be notified via mobile notification or email.
• Advance notice will be given before any major changes take effect.

Continued use of BB Casino after any changes takes effect will be considered acceptance of the updated policy. We recommend revisiting this page from time to time.

12 Contact

For any questions, complaints, or requests regarding this privacy policy, please reach out to BB Casino:

• Live chat: Available 24/7 — full support in Bengali.
• Email: support@bbcasino.biz
• Help Center: Help Center Page View.

BB Casino aims to respond to all privacy-related requests within 30 days.